FAQs❔

How can I contact SAIOV?

You can reach us via email at info@saiov.com. Our customer service team is happy to assist you with any inquiries!

Do you ship worldwide?

Yes, we do.

Where do you ship from?

Our shipments come from the USA.

Can I change or cancel my order?

Changes or cancellations must be requested within 12 hours of placing your order. After this time frame, requests will be declined. However, you can return your order in full for a refund after receiving it.

What payment methods do you accept?

We accept major credit cards (VISA, Mastercard, AMEX) and PayPal.

When will my order be processed?

Orders are processed within 1-3 business days from the date of order. Please note that we do not ship on weekends.

How long will it take to receive my order?

Due to high demand, it may take 2-4 weeks for orders to arrive.

What if I don't receive my order?

If your order does not arrive within 30 days of shipping, you are eligible for a full refund.

Will I be charged customs and taxes?

The prices displayed are tax-free. However, you may be responsible for customs and taxes upon receipt. These fees are determined by your local customs office.

How do I return an item?

Please contact us at info@saiov.com.

What if the received items are defective/wrong/damaged?

Contact us with your order number and relevant photos. We will do our best to resolve the issue as quickly as possible.

When will I receive my refund?

Refunds are processed within 7-10 business days to your original payment method. If you have not received the credit yet, please contact your bank or credit card company.